Terms and Conditions
All products listed as “in stock” are ready to be shipped within 3-6 working days. Exceptions to this are pre-orders and possible, but unlikely, errors in stock numbers.
Customer service speed
We are answering emails everyday from the morning to the late evening, no matter if its Sunday. Our goal is to answer all emails within 24h no matter how difficult the question is. The fastest way to get customer service is always to send us a email. Please include relevant pictures and a structured email with proper sentences so we can answer you faster. Take your time and read trough your email once before you send it to us.
Payment Methods and Shipment Information
We ship globally , just go to the checkout and see if you can checkout. If not just let us know and we will quote you a price as we are able to ship to any country in the world.
We accept Paypal, credit card payments, and IBAN/BIC (SEPA) bank transfers.
All payments are made in Euros.
Estimate Shipping times with EPG (EU).
EPG is delivered ONLY to EU countries in a standard delivery time of 24 to 72 hours. To more distant European countries the international parcel dispatch takes between three and six working days. Rough estimate is 1 week from order to delivery.
Estimated shipping times by EMS
An international EMS parcel is delivered to most Countries within 24 to 72 hours. To more distant countries the international parcel dispatch takes between three and six working days, to remote areas up to eight days. Rough estimate is 12 Days from order to delivery.
When you are checking out your order you can see a more precise estimate of each shipping option to your country.
We accept returns of new, unused merchandise within 14 days from the delivery. Please contact us at firstname.lastname@example.org to receive return information. The customer is responsible for any return costs unless otherwise agreed to with our customer service. We try to return the money with the same payment method that was used to pay for the order, if its not possible we make a wiretransfer. You can also request a gift card if you are making a new order to speed up the process.
After we receive the merchandise and verify its re-sellable condition, we will refund the money or give you a giftcard. Depending on the item this will take 1-3 days after we have received the item. If there is a delay we will contact you.
Note! Every return made without notice via email will be charged with handling fee of 20€. Handling fee will be reduced from the total refund.
In the rare occurrence that the shipment has been damaged, please take pictures and send those to our customer service email@example.com immediately and we will make sure we get you sorted and back to enjoying our hobby. Also notify the courier bringing you the shipment that it has been damaged.
If you feel that your product is defective please send us a email and we will let you know what to do next. Most items do not have a warranty as they will break in normal usage. For example if you hit something solid or take a larger tumble. Properly used items should easily last 3-12 months and during this period we are able to replace broken items if they have a manufacturing or material fault. We have years of experience with different makes and they all have different warranty policies. We have chosen to work with brands that have a good understanding how to serve their customers and you can be assured that you will get the best customer experience possible with us.
We do not replace or exchange products that are not defective or broken by improper use or have not been maintained. But we do help and teach you how to do things properly so you do not break anything in the future, just email us and we will help you out. We are however unable to wrench for you, its part of the hobby so its important that you will learn that part also your self, we have great tools to sell you so just ask us what you need.
Note! Many manufacturers are strickt that electronics are not allowed to be modified (connectors changed etc.) without disabling the warranty. Remember to check this from your products manual.
Don’t worry you are safe with us! Most of our customers feel that they get excellent service in the rare occurrence that they encounter a problem with the product they have bought.
And remember if you run in to a problem or you feel that there is a problem with arrived products do not hesitate to contact us. We are here to help and we do our best to sort it out as soon as possible.
Error in the shipment
We ship a lot of orders each day and rarely there are errors. We do however try to minimize the effect on the customer. Please contact us immediately if we have made an error and we will make it right.
Address for returns
Always contact us before returning any product, we can not take responsibility for shipments that are sent without prior notice. Its very important that we can tell you how to mark the parcel so it will be processed in a timely fashion.